Why choose
Built for UC. Built for the channel. Built to reduce churn
iTEL helps MSPs, VARs, resellers and UC providers solve one of the biggest challenges in Unified Communications:
Ensuring customers use the features they have access to, value their provider, and stay with the platform they have chosen.
With decades of UC experience, innovative white label digital adoption technology, and live deployment proven with BT, iTEL offers partners a scalable way to improve onboarding, increase feature adoption and reduce churn.
"When customers are left to figure out a platform for themselves, they often fall back to basic voice. Features go unused, support teams take the pressure and the value of the solution becomes harder to defend at renewal."
James Buxton, Managing Director
Why
iTEL is a digital adoption provider specialising in Unified Communications, which means our technology, content and delivery model are designed around the way UC platforms are sold, deployed and supported.
That matters because UC adoption is not just a user experience issue. It affects support costs, customer satisfaction, reseller margin and long-term seat retention.
iTEL helps partners reverse that. The iTEL Digital Assistant gives customers guided support from day one natively within the UC platform itself, helping them complete setup, discover key features and get answers when they need them.
Key
Deep UC experience
Purpose built for digital adoption
White label by design
Commercially focused
Proven with BT
Built around partner success
delivered inside the customer experience
iTEL gives partners a resource-light way to improve UC onboarding, adoption and retention.
The iTEL Digital Assistant guides users automatically from day one, helping them complete setup, discover features and answer common questions without relying on manual walkthroughs, extra support resource or repeated training sessions.
Users stay inside the UC platform. There is no separate portal to find, no disconnected learning journey and no extra friction. The guidance appears where customers need it, when they need it.
That makes the end-customer perceive your brand as more professional, more consistent and more valuable. Customers get a smoother onboarding experience. Partners protect their credibility. And because users adopt more of the platform early, the risk of churn is significantly reduced.
Key
Efficiency
Automated from day one
Guide customers through onboarding and feature adoption without adding manual resource.
Expansion
Light touch for partners
Reduce the need for screen share sessions, repeated training and one to one support to ensure strong digital adoption at scale.
Margin
Strengthens your brand
Deliver a more polished customer experience under your own brand that makes you more invaluable, while boosting credibility and customer perception.
Experience
Built into the platform
Users receive native guidance without leaving the UC platform that maximises knowledge uptake and helps users learn ‘on the job’.
Retention
Reduces churn risk
Help customers use more of the platform early, making the service stickier from the start and reducing the risk of churn by up to 50%.
We’re trusted to improve
iTEL helps partners deliver a better customer experience from the first login, with guided support that improves adoption and reduces pressure on service teams.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.