Built for
Better UC digital adoption throughout the Channel
iTEL helps MSPs, VARs, resellers, super resellers and UC providers deliver better onboarding, stronger adoption and lower customer churn.
Whether you own the customer relationship, manage the reseller channel or provide the platform behind it, iTEL gives you a scalable way to help every user get more value from their UC solution.
"The iTEL Digital Assistant gives end-users guided support from day one within the app itself. We can even build-in onboarding adoption content for reseller partners too, so every link in the Channel chain benefits from a native digital engagement experience."
James Buxton, Managing Director
and
Reduce onboarding resource. Maximise your margins.
MSPs, VARs and resellers are often closest to the customer, which means they feel the pressure of every onboarding call, support request and churn risk.
This ensures they can configure their UC platform, understand all key features available to them and get answers without relying on manual walkthroughs or raising tickets in the future.
All of which means less time spent on repetitive onboarding, fewer avoidable support calls and a more consistent experience for every customer you serve.
Key
Efficiency
Lower onboarding costs
Reduce the resources required for manual sessions, screen shares and one-to-one customer setup support, as well as the frequency of ‘how do i…?’ support tickets.
Expansion
Built for scale
Support hands-free onboarding across the entire customer base and keep project managers focused on deployment, not adoption.
Margin
New margin opportunity
Offer digital onboarding as a white label value add, bundled service or recurring customer success layer.
Experience
Better customer experience
Give every customer a guided, consistent onboarding experience from day one.
Retention
Improved retention
Reduce the risk of churn by helping customers become more confident, engaged and dependent on their UC solution.
For
Improve channel performance and protect partners
Super resellers need their partners to deliver consistently, and at scale, but they can’t always control what happens during onboarding.
iTEL helps close that gap by giving every reseller partner access to a consistent, guided UC adoption experience that supports the customer from the first login to in-life support, ensuring less tickets, higher user satisfaction and reduced churn risk.
That helps raise the standard across the channel, improve partner performance and protect the long-term value of every seat sold.
Key
Efficiency
Greater channel consistency
Give every reseller a more reliable way to support customer onboarding.
Expansion
More accessible customer segments
Make smaller customers – especially the sub-30-seat segment – easier and more commercially viable for partners to serve.
Margin
Long term revenue protection
Support feature adoption early, so customers are less likely to look for other solutions once contract renewal approaches.
Experience
Better differentiation
Give your channel a stronger story around onboarding, adoption and customer success that helps your brand stand out.
Retention
Stronger partner performance
Help partners deliver a better experience without increasing their own operational burden.
Not sure where
Whether you are selling UC, managing a channel or building the platform behind it, iTEL can help improve the customer experience from day one.
Forand
Ensure more customers see the value of your solutions
UC vendors and network providers invest heavily in platform capability, but customers only see the value if they actually use the features available to them.
iTEL helps bridge the gap between platform potential and customer adoption by giving users guided support at the point they need it.
For vendors and network providers, that means stronger adoption, better partner enablement and a clearer route to protecting customer lifetime value across the channel.
Key
Efficiency
Increase platform adoption
Help customers understand and use more of the functionality already built into your UC platform.
Expansion
Scale without extra headcount
Deliver guided customer support across the channel without building a large human led onboarding function.
Margin
Create a stronger vendor story
Differentiate through adoption, customer success and long-term value, not just product features and ultimately, avoid the race to offering the lowest price.
Experience
Support your partner ecosystem
Give resellers and channel partners a stronger onboarding and customer success proposition.
Retention
Reduce churn risk
Make the platform stickier by helping users engage with more than basic voice.
We’re trusted to improve
iTEL helps partners deliver a better customer experience from the first login, with guided support that improves adoption and reduces pressure on service teams.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
Latest insights
Explore practical advice on UC onboarding, feature adoption, partner enablement and customer retention.
Sub-30-user customers: the market your business model is quietly excluding
Every reseller carries a number they've never written down. It's the point at which a deal stops making sense. Not because the customer isn't real,...
The hidden cost of manual onboarding: have you done the maths?
In my time at iTEL, I’ve spoken to plenty of resellers who know that onboarding smaller customers costs more than it should. Very few, however, have...
Why most UC deployments fail in the first 30 days
In the decade-or-so years I have spent at iTEL, the one glaring issue I’ve noticed over those many years is this: While communication products get...
Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.