UC Adoption for
Help customers get more value from your UC platform
iTEL helps UC vendors and network providers improve customer adoption, support partner enablement and reduce churn risk across the channel.
By guiding users from day one, the iTEL Digital Assistant helps more customers understand, use and value the platform you provide.
Turn platform capability into
UC vendors and network providers invest heavily in platform features, integrations and user experience.
But customers only see that value if they adopt the platform properly. When users only rely on basic voice, the platform becomes easier to replace and harder for partners to defend.
iTEL helps close the gap between platform potential and customer behaviour by giving users guided support at the point of need.
Increase platform adoption
Help users discover and use more of the functionality built into your UC platform.
Support partner success
Give MSPs, resellers and channel partners a stronger way to onboard and support customers.
Reduce churn risk
Improve early adoption so customers become more engaged with the platform.
Strengthen credibility
Create a more polished customer experience that reflects well on your platform and partner ecosystem.
Improve channel consistency
Give partners a more reliable adoption journey to support customer deployments.
Protect long-term revenue
Help customers build habits around your platform, increasing the likelihood that seats stay in place.
Let’s take your platform to the
With our help, you can enhance feature adoption and make your platform invaluable to your partners and end-customers alike. Are you ready?
Built to support adoption across the
iTEL gives vendors and network providers a scalable way to support adoption before, during and after customer launch.
Integrated digital adoption
Embed the iTEL Digital Assistant directly into the UC platform for seamless user guidance.
Web Extension option
Use the iTEL Digital Assistant Web Extension where faster deployment or proof of concept activity is needed.
White label experience
Deliver the assistant under your own brand or partner brand.
Partner Enablement resources
Support channel partners with resources that help them sell, launch and support your platform.
Guided feature discovery
Help users understand the features that make your platform more valuable.
Customer retention support
Encourage stronger engagement from day one to reduce churn risk over time.
Vendor and Network Provider
How does iTEL help UC vendors?
iTEL helps vendors increase customer adoption by guiding users through setup, feature discovery and in life support.
How does iTEL support network providers?
iTEL helps network providers strengthen their customer and partner experience through white label UC digital adoption and Partner Enablement.
Can iTEL work across our partner channel?
Yes. iTEL is designed to support partners across the UC channel, including MSPs, resellers, super resellers and platform providers.
Can the Digital Assistant be embedded into our UC platform?
Yes. The integrated iTEL Digital Assistant can be embedded directly into the platform experience where platform access is available.
Can we use iTEL without platform integration?
Yes. The iTEL Digital Assistant Web Extension provides a browser based route that does not require platform code access.
How does iTEL help reduce churn?
It helps customers adopt more of the platform early, making the service more valuable and harder to replace.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.