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Explore practical advice on UC onboarding, feature adoption, partner enablement and customer retention.
Sub-30-user customers: the market your business model is quietly excluding
Every reseller carries a number they've never written down. It's the point at which a deal stops making sense. Not because the customer isn't real,...
The hidden cost of manual onboarding: have you done the maths?
In my time at iTEL, I’ve spoken to plenty of resellers who know that onboarding smaller customers costs more than it should. Very few, however, have...
Why most UC deployments fail in the first 30 days
In the decade-or-so years I have spent at iTEL, the one glaring issue I’ve noticed over those many years is this: While communication products get...
Vocalised launches with iTEL’s digital adoption platform ucSKILLS.
iTEL partners with Vocalised to drive digital adoption for small businesses, charities, and social enterprises. iTEL, a leading provider of digital...
Celebrating 20 Years with Dave!🎉
Today we are proud to celebrate an incredible milestone: David Drew's 20 year work anniversary at iTEL. As our lead UC Technical Trainer, Dave has...
Industry Events 2025: Driving Digital Adoption and Innovation
2025 was all about embracing change and helping businesses accelerate digital adoption. From improving end user onboarding to delivering seamless UC...
From Pancakes to Parties: iTEL’s 2025 Social Roundup
As a close-knit company, we love banding together for various social events, and this year was no different. From raising funds for worthy causes,...
Macmillan Cancer Support Coffee Morning 2024
iTEL banded together once more in support of Macmillan Cancer to produce a variety of great bakes - from crumbly cookies to decadent cheesecake. We...
iTEL Summer Social 2024 – Paintball & BBQ
Our summer social this year was full of bumps, bruises and bullets, as we convened for a competitive afternoon of paintball at a site in North...
Cox Wood Scout Camp Activities
We gathered together on the morning, enjoying a breakfast of teas, coffees and pastries, and then a plan of action was presented for the day....
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