Flexibledelivery
Integrated or web extension – you choose
iTEL gives partners two practical ways to deliver guided UC onboarding, feature adoption and in life support.
Choose the embedded iTEL Digital Assistant for a seamless in platform experience, or the iTEL Digital Assistant Web Extension for a faster route that does not require platform code access.
One Digital Assistant.
iTEL gives partners two practical deployment routes, so you can deliver guided UC adoption in the way that best fits your platform, channel and customer base.
integrated
iTEL Digital Assistant
Embedded natively within the UC platform for a seamless, in platform customer experience.
best for:
UC providers and vendors, as well as a super resellers and channel owners with platform access.
web extension
iTEL Digital Assistant Browser Extension
Delivered through a seamless browser extension, with option to white label and no platform code access required.
best for:
MSPs, VARs and resellers that want a faster deployment route or proof of concept.
Not sure which route fits
Whether you own the UC platform, manage the channel or sell UC services directly to customers, iTEL can help you choose the right delivery route.
See how iTEL could support your UC customers today.
"Our technology is ideal for UC vendors, network providers, super resellers and channel owners with access to the platform environment, embedding onboarding directly into their platforms rather than relying on tutorial videos and resource heavy training sessions."
Andrew Rogers, Head of Development
Meet the
The iTEL Digital Assistant can embedded natively within any UC platform, giving customers guided support directly in the app from the moment they start using it.
The iTEL Digital Assistant becomes a native part of the user experience, helping customers complete setup, understand key features and get answers at the point of need. Plus, it remains as a long-term support tool, reducing the need for end-users to raise tickets.
Key
Efficiency
Consistent onboarding
Every customer receives the right onboarding experience, regardless of reseller, engineer or customer size.
Expansion
Built for scale
One integration can support adoption across the customer base or reseller channel.
Margin
Better feature adoption
Users are guided towards the tools and settings that help them get more value from the platform and in turn, reduce the risk of churn by up to 50%.
Experience
Seamless user experience
The assistant is available within the UC platform, so users do not need to leave the environment they are working in.
Retention
White label by design
The experience carries the partner brand, helping providers protect the customer relationship while iTEL powers the adoption journey behind the scenes.
iTEL
As an alternative to direct integration, the iTEL Digital Assistant Web Extension gives partners a browser-based route to UC digital adoption, with no platform code access required.
It’s perfect for MSPs, VARs and resellers that want to improve onboarding without waiting for a platform integration. It also gives larger providers a practical way to trial digital adoption, prove the value and build a stronger case for wider deployment.
Key
Efficiency
No platform code access required
Start delivering guided adoption without needing development access to the underlying UC platform.
Expansion
Faster route to value
Use the Web Extension to support trials, proof of concept activity and quicker partner deployment.
Margin
Supports commercial proof
Show the impact of guided onboarding before committing to a deeper platform integration.
Experience
Same adoption outcome
Whether embedded or delivered through the Web Extension, the results are the same: better onboarding, stronger adoption and lower churn.
Retention
Built for MSPs and resellers
Help customers onboard more effectively even when you do not own the platform.
Why choose
iTEL is built around one clear specialism: helping UC partners improve digital adoption.
With 35 years of UC and telephony experience, iTEL understands the platforms, the channel model and the commercial pressure partners face when onboarding customers at scale.
This is not a generic digital adoption tool. It is purpose built for UC, white labelled for partners and proven in real customer environments, including BT.
35 years in the Channel
Product knowledge built from deep telecoms and UC experience.
Purpose built for UC
Designed around UC onboarding, feature adoption and in-life customer support.
White label by design
Your brand stays front and centre. iTEL powers the experience behind the scenes.
Proven at scale
Already proven in live platforms from major UC vendors including BT and Evolve IP.
We’re trusted to improve
iTEL helps partners deliver a better customer experience from the first login, with guided support that improves adoption and reduces pressure on service teams.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.