UC digital adoption that reduces churn risk
Better onboarding. Stronger adoption. Lower churn.
iTEL helps MSPs, VARs, resellers and UC providers deliver better onboarding, stronger feature adoption and lower churn through a white label digital assistant built for UC.
Give every customer guided support from day one, without adding headcount, increasing manual onboarding time or losing margin.
Meet the iTEL Digital Assistant
The iTEL Digital Assistant is a guided onboarding and adoption tool that helps users get more from their UC platform from the moment they log in.
It walks customers through setup, answers common questions and helps them discover the features they are already paying for, all within the flow of use.
For partners, that means less manual onboarding, fewer avoidable support calls and a more consistent customer experience at scale.
Better onboarding.
Stronger adoption.
Lower churn.
Most UC customers never use the full value of the platform they buy. iTEL helps partners change that by making onboarding simpler, adoption easier and customer value clearer.
Reduce onboarding costs
Give every customer a guided onboarding experience without relying on one to one walkthroughs, screen share sessions or engineer availability.
Improve feature adoption
Help users move beyond basic voice by guiding them towards the tools, settings and features that make the platform stick.
Protect customer retention
Customers who understand and use more of their UC platform are harder to lose. iTEL helps partners reduce the risk of churn by up to 50%.
Support every customer consistently
Deliver the same quality of onboarding across small businesses, larger deployments and reseller channels.
Create new margin opportunities
Offer a white label adoption experience that can be bundled, sold or positioned as part of your customer success proposition.
Want to reduce onboarding effort, improve adoption and give customers a better experience on your UC platform from day one?
One digital assistant. Two ways to deliver.
iTEL gives partners two practical deployment routes, so you can deliver guided UC adoption in the way that best fits your platform, channel and customer base.
iTEL Digital Assistant
Embedded natively within the UC platform for a seamless, in platform customer experience.
UC providers and vendors, as well as super resellers and channel owners with platform access.
iTEL Digital Assistant Web Extension
Delivered through a seamless browser extension, with option to white label and no platform code access required.
MSPs, VARs and resellers that want a faster deployment route or proof of concept.
Why choose iTEL?
iTEL is built around one clear specialism: helping UC partners improve digital adoption.
With 35 years of UC and telephony experience, iTEL understands the platforms, the channel model and the commercial pressure partners face when onboarding customers at scale.
This is not a generic digital adoption tool. It is purpose built for UC, white labelled for partners and proven in real customer environments, including BT.
Product knowledge built from deep telecoms and UC experience.
Designed around UC onboarding, feature adoption and in life customer support.
Your brand stays front and centre. iTEL powers the experience behind the scenes.
Used in live UC environments, including BT and Evolve IP.
We’re trusted to improve UC adoption
iTEL helps partners deliver a better customer experience from the first login, with guided support that improves adoption and reduces pressure on service teams.
Proven in real UC environments
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
Evolve IP’s iTEL Web Extension deployment is reducing manual onboarding effort, improving the customer experience and creating a more scalable UC pipeline.
The impact of better UC adoption
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Reduction in the risk of customer churn when using our automated onboarding.
Everything's automated and online, so your team aren't pulled away from projects.
Guided support from the moment customers start using their UC platform.
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
Partners keep ownership of the customer relationship and brand experience.
Latest insights
Explore practical advice on UC onboarding, feature adoption, partner enablement and customer retention.
Cutting onboarding effort without cutting customer experience
Read insight
Why feature adoption is the most under-used churn lever in UC
Read insight
Building a white label adoption motion that resellers actually use
Read insight
Ready to improve UC adoption and reduce churn risk?
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.
No spam. We’ll get back within one business day.
iTEL
UC Digital Adoption Specialists