UC digital adoption thatchurn risk
iTEL helps MSPs, VARs, resellers and UC providers deliver better onboarding, stronger feature adoption and lower churn through a white label digital assistant built into the platform itself, or via web extension.
This ensures every customer received detailed, guided support from day one, without adding headcount, increasing manual onboarding time or losing margin.
Better onboarding.
Stronger adoption.
Lower churn.
Meet the iTEL
Greater efficiency
Faster expansion
Greater margin
Higher retention
Better experience
The iTEL Digital Assistant is a guided onboarding and adoption tool that sits inside the platform, helping customers extract more value from their UC platforms from the moment they log in.
Our Digital Assistant automatically walks customers through platform setup, settings and appropriate features, even answering common questions and helping them discover the functionality they’re already paying for, all within the platform itself.
For partners, that means less manual onboarding, fewer avoidable support calls and a more consistent customer experience at scale, leading to less churn and higher margins.
One digital assistant.
iTEL gives partners two practical deployment routes, so you can deliver guided UC adoption in the way that best fits your platform, channel and customer base.
option a
iTEL Digital Assistant
Embedded natively within the UC platform for a seamless, in platform customer experience.
best for:
UC providers and vendors, as well as a super resellers and channel owners with platform access.
option b
iTEL Digital Assistant Web Extension
Delivered through a seamless browser extension, with option to white label and no platform code access required.
best for:
MSPs, VARs and resellers that want a faster deployment route or proof of concept.
Better onboarding.
Stronger adoption.
Most UC customers never use the full value of the platform they buy. iTEL helps partners change that by making onboarding simpler, adoption easier and customer value clearer.
Efficiency
Reduce onboarding costs
Give every customer a guided onboarding experience without relying on one to one walkthroughs, screen share sessions or engineer availability.
Expansion
Support every customer consistently
Deliver the same quality of onboarding across small businesses, larger deployments and reseller channels.
Margin
Create new commercial opportunities
Offer a white label adoption experience that can be bundled, sold or positioned as part of your customer success proposition.
Retention
Protect customer retention
Customers who understand and use more of their UC platform are harder to lose. iTEL helps partners reduce the risk of churn by up to 50%.
Experience
Improve feature adoption
Help users move beyond basic voice by guiding them towards the tools, settings and features that make the platform stick.
Why choose
iTEL is built around one clear specialism: helping UC partners improve digital adoption.
With 35 years of UC and telephony experience, iTEL understands the platforms, the channel model and the commercial pressure partners face when onboarding customers at scale.
This is not a generic digital adoption tool. It is purpose built for UC, white labelled for partners and proven in real customer environments, including BT.
35 years in the Channel
Product knowledge built from deep telecoms and UC experience.
Purpose built for UC
Designed around UC onboarding, feature adoption and in-life customer support.
White label by design
Your brand stays front and centre. iTEL powers the experience behind the scenes.
Proven at scale
Already proven in live platforms from major UC vendors including BT and Evolve IP.
We’re trusted to improve
iTEL helps partners deliver a better customer experience from the first login, with guided support that improves adoption and reduces pressure on service teams.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
Evolve IP’s iTEL Web Extension deployment is reducing manual onboarding effort, improving the customer experience and creating a more scalable UC pipeline.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers starts using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
Is iTEL for you and
Want to reduce onboarding effort, improve adoption and give customers a better experience on your UC platform from day one?
See how iTEL could support your UC customers today.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.