iTEL
Guided UC adoption from day one
The iTEL Digital Assistant helps your customers get more value from their UC platform from the moment they start using it.
It guides users through setup, helps them discover key features and continues to answer common questions day-to-day, from directly inside the platform they use, reducing manual onboarding effort while improving the user experience.
Onboarding
"We deliver digital professional services at scale, the equivalent of a professional services person in that customer's environment for an hour, except we do it digitally, repeatedly, and at a fraction of the cost."
Mark Henshall, iTEL Chair and founder
Better onboarding. Stronger adoption.
Most UC customers only use a fraction of the features available to them. The iTEL Digital Assistant helps change that by giving users clear, guided support at the moments that matter.
For MSPs, VARs, resellers and UC providers, that means a better customer experience without increasing support resource or onboarding headcount.
What iTEL
Reduce manual onboarding
Give customers guided support without relying on repeated walkthroughs, screen shares or engineer led sessions.
Improve feature adoption
Help users move beyond basic voice and start using more of the UC platform they already pay for.
Reduce churn risk
Using the iTEL platform for customer onboarding can reduce the risk of churn by up to 50%.
Protect support teams
Answer common setup and usage questions before they become avoidable support tickets.
Deliver consistency at scale
Give every customer the same quality of onboarding, regardless of size, reseller or deployment route.
Deliver a branded customer experience
The experience is white labelled, so partners own the customer relationship while iTEL powers the journey behind the scenes.
One on boarding experience.
Depending on your audience, we have different solutions to suit; either integrated into the platform itself or delivered via a native web extension.
Built to make UC
The iTEL Digital Assistant is designed to support customers during onboarding and throughout the life of their UC service.
Guided setup
Walk users through key setup steps so they can get started with confidence.
Feature prompts
Encourage customers to use more of the tools and functionality available in their UC platform.
In life support
Help users answer common “how do I?” questions without leaving the adoption journey.
White label experience
Deliver the assistant under your own brand, with iTEL operating behind the scenes.
Scalable customer support
Support every customer consistently without adding more people to your onboarding or service desk teams.
Flexible deployment
Deliver the Digital Assistant through an integrated platform experience or through the iTEL Digital Assistant Web Extension.
iTEL Digital Assistant
What does the iTEL Digital Assistant do?
It gives UC users guided support during setup, onboarding and everyday use. It helps them understand features, answer common questions and get more value from the platform.
Who is it for?
It is built for MSPs, VARs, resellers, super resellers, UC vendors and network providers that want to improve onboarding, adoption and retention.
Is the iTEL Digital Assistant white labelled?
Yes. The assistant can carry the partner’s brand, so customers experience it as part of the service they already buy from you.
Does it reduce support demand?
Yes. By guiding users through common setup and usage questions, it can reduce the number of avoidable onboarding and support requests.
How is it delivered?
It can be embedded into a UC platform through the integrated route, or delivered through the iTEL Digital Assistant Web Extension.
How does it help reduce churn?
Customers who adopt more of their UC platform are more likely to see value in it. The iTEL platform can reduce the risk of churn by up to 50% when used for customer onboarding.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.