speeds up WHC vendor onboarding and increases seat sales
UC Solution: Wholesale Hosted Communications (WHC)
Training type: Reseller Enablement training
On premise or cloud: Cloud
The
The onboarding experience for WHC resellers was sub-optimal, with out-of- date training content and no dedicated role based learning journeys. This was generating large volumes of support calls, lengthening the onboarding process for new resellers, and ultimately harming sales.
The iTEL
Training for both installed vendor base and new resellers, including:
12 hours of interactive training content
Clear role-based learning journeys
Content assigned on a user-by-user basis
Extra courses and information to enhance learning
Downloadable support documents
Real time adherence reporting and management information
"We find the iTEL ucSKILLS platform a great resource for our staff whether they are very experienced or just starting. It not only features helpful guides for our technical staff but also has great sales resources."
Roy Teeluck, Arotec Limited
The
Accelerated onboarding by 10 days
Enabled accreditation process so resellers can be signed off before selling the WHC product
Delivered a significant reduction in support calls
Increased seat sales
"I feel confident, and can't wait to use the new portal to put my new-found knowledge to use! I like that I can go back to these training modules if needed as well."
Reseller Enablement employee
