reduces Cloud Voice support calls and customer churn
UC Solution: BT Cloud Voice (BTCV)
Training type: End User training
On premise or cloud: Cloud
Segment: SME
The
Reduce the number of support calls into BT Hubs and enable customers to understand and adopt the main benefits of the BTCV phone system, delivering greater customer ROI and ‘stickier’ customers.
The iTEL
Admin focused:
7.0 hours of video base courseware (training)
23 ‘how to’ videos (support at point of need)
Unlimited 1-1 guru sessions with one of iTEL’s technical trainers
3 x live webcasts
Device-specific training for:
9 models of physical phone
1 mobile phone model
Desktop app
"iTEL training helps to generate significant revenue (sales order value) for our business whilst reducing post implementation issues with customers. Furthermore, customers are able to adopt the full benefits of their chosen phone platform and therefore deliver improved ROI and ultimately higher net promoter scores."
Mark Hughes, Managing Director, BT Local Business Thames Valley
The
Provisioned over 25,000 companies and 250,000 individuals to date
Generated significant additional sales order value
Reduced support calls
Reduced customer churn
Generated significant additional sales order value by selling training to over 70% of IP Office customers at point of sale
"ucSKILLS is the key to customers unlocking the full value of their UC system, ensuring happier customers and reduced support calls. iTEL training also enables my staff to better understand the UC solutions being sold (through access to ucSKILLS, and iTEL led new starter training events), and is a great revenue stream in its own right – as such we try to sell on 100% of all our UC proposals."
Neil Hoyle Managing Director, BT Local Business Coventry
