Boosts self-sufficiency for BT Cloud Work users
UC Solution: BT Cloud Work
Training type: End User training
On premise or cloud: Cloud
Segment: SME / Mid-market
The
BT Cloud Work is a feature rich Cloud VoIP solution BT provides in partnership with RingCentral. BT were however finding that they were getting excessive support queries in the first 3 months of a contract, because customers were not following the onboarding process.
The iTEL
Admin focused:
8.5 hours of interactive training and support content
Device-specific training for:
5 models of physical phone
1 mobile phone model
Desktop app
"iTEL training helps to generate significant revenue (sales order value) for our business whilst reducing post implementation issues with customers. Furthermore, customers are able to adopt the full benefits of their chosen phone platform and therefore deliver improved ROI and ultimately higher net promoter scores."
Mark Hughes, Managing Director, BT Local Business Thames Valley
The
With a better understanding of how the solution works and what it can do, Cloud Work customer users started adopting features and becoming self-sufficient faster.
"ucSKILLS is the key to customers unlocking the full value of their UC system, ensuring happier customers and reduced support calls. iTEL training also enables my staff to better understand the UC solutions being sold (through access to ucSKILLS, and iTEL led new starter training events), and is a great revenue stream in its own right – as such we try to sell on 100% of all our UC proposals."
Neil Hoyle Managing Director, BT Local Business Coventry
