iTEL partners with Vocalised to drive digital adoption for small businesses, charities, and social enterprises.
iTEL, a leading provider of digital adoption solutions, is proud to announce its partnership with Vocalised, a UK-based telecom innovator dedicated to transforming how small businesses, charities, and social enterprises communicate. This collaboration ensures Vocalised customers can fully leverage their new cloud phone systems through iTEL’s flagship product, ucSKILLS, a cutting-edge digital adoption platform.
Founded in 2023, Vocalised is redefining telecoms with fast setup, mobile-first technology, and flexible monthly contracts designed for today’s digital workplace. Their mission is to make enterprise-grade communication accessible and affordable for organisations with mobile and hybrid teams.
Empowering Customers Through Digital Adoption
James Buxton, MD of iTEL, said:
“Vocalised is bringing enterprise-grade voice solutions to organisations that need simplicity and flexibility. Our role is to ensure their customers are both aware of, and able to adopt these technologies. ucSKILLS provides interactive guidance, self-serve content, and real-time support, helping users unlock the full potential of their new cloud phone systems.”
Through this partnership, Vocalised customers gain access to a seamless onboarding and in-life experience powered by ucSKILLS. The platform delivers step-by-step guidance, contextual flows, and tailored learning journeys, enabling organisations to quickly embrace advanced features like call handling, integrations, and collaboration tools without the complexity traditionally associated with telecoms.
Tim Russell, Founder of Vocalised, commented:
“Partnering with iTEL allows us to deliver not only enterprise-grade voice services but also the confidence and capability for customers to use them effectively. ucSKILLS complements our digital-first approach by making adoption intuitive and empowering users to get the most from their investment.”
Driving Simplicity and Success
This collaboration reinforces iTEL’s commitment to helping organisations thrive in the digital era. By combining Vocalised’s innovative telecom solutions with iTEL’s expertise in digital adoption, small businesses, charities, and social enterprises can communicate smarter, faster, and more effectively.
About iTEL
At iTEL, we enable organisations to embrace technology with confidence. Our digital adoption platform, ucSKILLS, transforms the way businesses onboard and support their users, delivering interactive, in-app guidance and content that drives productivity and success.
About Vocalised
At Vocalised, we’re redefining business telecoms for the digital era, making enterprise-grade communication simple, flexible, and affordable for small businesses, charities, and social enterprises. Our platform automates the full customer journey, offering instant setup, self-serve management, and scalable voice and mobile solutions. By combining innovation with simplicity, we empower organisations to connect, collaborate, and grow on their own terms.
Find out more here – www.vocalised.co.uk