Introduction to cloud work
Want to get the most out of Cloud Work?
Giving you a taste of some of the powerful UC features included in Cloud Work. See how your business can benefit from using this functionality!
Accessing the Administration Portal
Shows you how to access the Cloud Work Administration portal and demonstrate its key features.
Cloud work express setup
Express Setup Overview
Provides an overview of the Express Setup process that allows your initial setup of Cloud Work, including the set up of users and groups so that your organisation can make the most of your Cloud Work solution.
Express Setup Demonstration
Demonstrates the Express Setup process from start to finish to help you understand the most effective way to set up your Cloud Work.
Cloud work general administration
Phone Numbers and Devices
Shows you how to view the telephone numbers and devices you have for your Cloud Work solution.
Adding a New User & Assigning a Device
Demonstrates how to add users to Cloud Work and assign them a device.
Cloud work queue administration
Adding a New Call Queue
Explains how to add a Call Queue to the Cloud Work solution.
How are Callers Directed to Call Queues?
Explains how calls are directed to Call Queues.
Cloud work auto receptionist administration
Creating a Single Level Auto Receptionist
Illustrates how to add a Single Level IVR menu to the Auto Receptionist.
Company Call Handling - Single Level IVR settings
Examines the call handing features that can be assigned to a Single Level IVR menu.
Prompts Library
Explains how to set up prompts and greetings that can be used on features such as IVR Menus.
Assigning numbers to an IVR Menu
Illustrates how to assign a phone number to an IVR menu.
Cloud work analytics
Cloud Work Analytics Overview
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ucSKILLS ensures you get the most out of your investment in BT Cloud Work through a comprehensive suite of interactive content.
For more information about BT Cloud Work, please contact your BT Account Manager or visit bt.com/cloudwork