helps BT cut MiCloud roll out costs
UC Solution: MiCloud UC & CC
Training type: End User training
On premise or cloud: Cloud
Segment: Mid-market / Corporate
The
MiCloud UC & CC is sold to larger entities of more than 250 employees up to 5000. This presents a big challenge in rolling out device/handset training to every staff member. BT were having to use their own engineer or project resource to deliver this, adding cost and time to the projects.
The iTEL
Admin focused:
Call analytics
Device-specific training for:
5 models of physical phone
1 mobile phone model
Desktop app
"The training was great, and very worthwhile. We couldn’t have used our new phone system without it."
End User customer
The
Effective training allocated to each customer staff member based on the device(s) they used meant rollouts required less BT resource, and implementation costs fell.
"iTEL training has been really helpful and given me the confidence to manage and configure our new phone system going forward."
End User customer
