reduces support and engineer time for Avaya IP Office
UC Solution: BT Avaya IP Office
Training type: End User training
On premise or cloud: On premise
Segment: SME
The
Cut the number of support calls and engineer visits for issues that a customer could resolve if they had more awareness of the administration interface provided with their Avaya IP Office phone system.
The iTEL
Admin focused:
6.5 hours of video based courseware (training)
18 ‘how to’ videos (support at point of need)
Unlimited 1-1 guru session with one of our technical experts
Device-specific training for:
9 models of physical phone
1 mobile phone model
Desktop app
"Engaging with iTEL has proven to be a great way to drive customer satisfaction and sales order value - as well as protecting our selling time!"
BT Local Business
The
Provisioned over 25,000 companies to date
Reduced support calls
Reduced customer churn
Generated significant additional sales order value by selling training to over 70% of IP Office customers at point of sale
"We would not have been able to set up the system feature without training. What appeared confusing at first was explained clearly."
End User customer
