iTEL Browser Extension for
Guided UC adoption made compatible for all
The iTEL Digital Assistant Web Extension gives partners a faster way to deliver guided UC onboarding and feature adoption through the browser.
It is ideal for MSPs, VARs and resellers that want to improve customer adoption without waiting for platform integration or development resource.
A faster route to
Not every partner owns the UC platform. Not every project can wait for native integration.
The iTEL Digital Assistant Web Extension gives partners a practical way to support customer onboarding through the browser, with no platform code access required.
It delivers guided support where users work, helping them complete setup, discover features and answer common questions while reducing the manual burden on partner teams.
No platform code access required
Deliver guided UC adoption without needing to own or control the underlying platform.
Fast to deploy
Create a quicker route to value for MSPs, VARs, resellers and proof of concept projects.
Supports customer onboarding
Guide users from day one so they can start using the platform with more confidence.
Improves feature adoption
Help customers discover more of the tools and settings that make the UC platform valuable.
Reduces support pressure
Answer common questions before they become avoidable tickets.
White label experience
Keep the partner brand in front of the customer while iTEL powers the adoption journey.
Let’s make UC adoption
With the iTEL Digital Assistant Web Extension, you can improve onboarding, increase feature adoption and support more customers without platform integration. Are you ready?
Everything partners need to
The iTEL Digital Assistant Web Extension gives partners a practical way to introduce guided onboarding without relying on platform development or lengthy integration projects.
Browser based delivery
Guide users through onboarding and feature adoption directly through their browser.
No platform development required
Deploy without access to the underlying UC platform code.
Guided setup journeys
Support users through key configuration steps from the moment they get started.
Feature discovery prompts
Encourage customers to explore more of the functionality available within their UC platform.
In-life user support
Help customers answer common “how do I?” questions during everyday use.
White label experience
Deliver the Web Extension under your own brand and maintain ownership of the customer relationship.
Scalable across customers
Provide a consistent adoption experience without increasing onboarding or support headcount.
Ideal for trials and proof of concept
Test digital adoption with a defined customer group before considering wider or integrated deployment.
Digital Assistant
What is the iTEL Digital Assistant Web Extension?
It is a browser-based version of the iTEL Digital Assistant that helps partners deliver guided UC onboarding and adoption without platform code access.
Who is the Web Extension best for?
It is best for MSPs, VARs and resellers that do not own the UC platform or want a faster route to deployment.
Does the Web Extension replace the integrated version?
No. It is a separate delivery route. The integrated version offers the most seamless in platform experience, while the Web Extension provides a faster browser-based option.
Does it support white labelling?
Yes. The experience can be delivered under the partner brand.
Can the Web Extension be used for trials?
Yes. It is well suited to proof-of-concept activity because it does not require platform side development.
How does it help reduce churn?
It improves early adoption by helping customers understand and use more of their UC platform, reducing the risk that they see the service as replaceable.
Proven in
The iTEL Digital Assistant is already supporting large scale UC adoption, helping customers get more value from their platform while giving partners a stronger onboarding and retention story.
case study
Supporting guided UC adoption at scale, with customer onboarding data showing the commercial impact of better engagement and feature adoption.
case study
iTEL have created bespoke white labelled partner enablement content and successfully onboarded dozens of Evolve IP partners ensuring improved product knowledge and increasing customer sales with reduced support calls.
The impact of better
Better onboarding does more than improve the customer experience. It protects revenue, reduces support demand and helps customers realise the value of the UC platform they have already chosen.
Up to 50%
Reduction in the risk of customer churn when using our automated onboarding.
0 resources needed
Everything’s automated and online, so your team aren’t pulled away from projects.
Day one
Guided support from the moment customers start using their UC platform.
No platform code required
The iTEL Digital Assistant Web Extension provides a faster route to deployment.
White label
Partners keep ownership of the customer relationship and brand experience.
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Ready to improve UC adoption and
Give your customers a better UC experience, reduce onboarding effort and protect long term revenue with the iTEL Digital Assistant.